Etsy how does feedback work

AMEX refunds me. Again ETSY never responds. I close the claim and give negative feedback. I you check you will find it very rare that anyone in fairyland ETSY ever had negative feedback. I will never buy anything from this site again. Their support is nonexistant, unless you are a dishonest seller, then you have it.

At any rate how fair is it that such a seller gets to keep my money????? Posts Categories Tags. July 16, Etsy Tips 5. How reviews work? How to deal with bad reviews? You can report a review, a photograph within a review, or a review response for removal for the following reasons: it violates your privacy; it is obscene, racist, or harassing; it contains advertising or spam; the review is about Etsy or a third party.

Should I ask buyers for a review? Interesting information: As of June, Etsy changed the way reviews appear in your shop listings. Etsy promoted listings vs listing renewals: what works better? Etsy pricing strategies Feb. How it works: Etsy Shop Updates Sept. How it works: Etsy Wholesale Aug. Introducing Review manager June 11, Etsy SEO tips for beginners April 2, Good Subscriber Account active since Shortcuts.

Account icon An icon in the shape of a person's head and shoulders. It often indicates a user profile. Log out. Smart Home. Social Media. More Button Icon Circle with three vertical dots. It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Abigail Abesamis Demarest. To leave a review on Etsy, head to the Purchases page on your Etsy account. Reviews can be left on eligible items within the day review period, which begins on an item's estimated delivery date.

Etsy reviews consist of a one- to five-star rating, text, and photos. Stunning images and compelling copy is important for your product listings. Customers like to have their expectations met, but they love to have them exceeded.

Set your processing times to longer than needed and include a handwritten note in your deliveries. The occasional mistake is to be expected despite your best intentions. Own up to them when they happen, and do your best to fix them. It could turn a bad review into a positive one. Make sure you communicate with them clearly and offer excellent service. The first opportunity to ask your customers for a review is on the order confirmation page.

Etsy also sends out an automatic order confirmation email to your customers. You can also leave a note to the buyer here by heading over to the same section as described above. When their order arrives, so does your second opportunity to ask for a review. Finally, you can ask for a review by sending a message to your buyer.

Tip: Check out these review request templates for inspiration to write your own. Once your customers have received their order, Etsy sends them an automated reminder to leave a review.

You can choose to rely on that or not. A bad review score is typically considered three stars or less. What happens now? Remember that you only have 60 days to fix any bad reviews. Also, remember that some customers are impossible to please. You now know how to get great reviews on Etsy, and what to do if you get a negative one. Print some insert cards and draft some follow-up emails -- and get some great reviews! Be cautious; not everyone has professional advice to give.

Save that for later — when you lose the car keys again. Once the issue has been resolved — you can then respond to the review publicly, explaining how it was resolved and your customer left feeling happy and acknowledged.

They are now reading the 3-star review on Etsy and wondering if they should proceed with the purchases. Underneath, there are a few response sentences from the shop owner — confirming that a replacement blanket was on its way and a heartfelt apology that it was a genuine mistake and had never happened before in the 5 yrs they had been selling the blanket. The buyer is satisfied ; it was a one-off and resolved promptly by a very apologetic shop owner and was written to show the professionalism of the shop and the quality of the items.

The buyer goes on to buy the blanket for the baby shower ; everyone is outrageously thrilled with the beautiful gift — and takes pride in the nursery. Which has to be repainted since it turned out to be a girl and not a boy after all. A useful Etsy shop review can be repurposed to your advantage. By quoting reviews, you increase your brand awareness and add another layer to your authority as a seller.

In your convos — you could add some of your reviews to your pre-written responses. Especially useful if you have a potential buyer asking lots of questions and just want to check you are real.

Respond to reviews with professionalism and try to resolve the public reviews issue by communicating privately with the buyer first. Repurpose your reviews to bring authority to your Etsy shop. I hope you enjoyed this complete guide to Etsy shop reviews.

If so — please feel free to repin the following image to your favorite Pinterest board. Providing valuable tips and strategies to stay at home Mums who wish to grow their online store on Etsy. Here is why I moved from Convertkit to Flodesk. Note: This post has been updated…. Ensure your work is perfect each time with these best colored pencils for coloring.

First of all…. The reason for this is I have a couple of items that have the Best seller on Etsy badge. In this post, I will show you the best…. This makes perfect sense, but how do you research your competitors on Etsy and why? Doing this type of research before you begin is probably the….

I deleted my Facebook app off my phone, so I could concentrate on Promoting my Etsy shop using Pinterest.